Phone system (Resolved)
  • Priority - Critical
  • Affecting Other - Phone System
  • We are replacing one of the routers for the phone system, this means that there will be no incoming or outgoing phone calls for the duration. We will let you know as soon as the work is complete.

    This will affect our internal phone system and our customer system.

    -----------------

    Work has now been completed and all systems are back to normal.

  • Date - 09/12/2019 09:30 - 09/12/2019 12:56
  • Last Updated - 09/12/2019 12:56
Server Maintenance and Updates (Resolved)
  • Priority - High
  • Affecting Server - HQServer1
  • We will be carrying out some maintenance and updates to the store software and the store server. There will be periods when the store is unavailable. This wil lnot affect any of the websites, email or other hosted services. The store site is the only one that will be affected during this maintenance period.

  • Date - 18/10/2019 09:00 - 18/10/2019 11:15
  • Last Updated - 21/11/2019 01:16
Network Performace Issues (Resolved)
  • Priority - Critical
  • We are currently experiencing network performance issues in the UK data centre where some of our servers are. We are working with the data centre to get this issue resolved ASAP.

  • Date - 09/10/2019 08:15 - 09/10/2019 09:04
  • Last Updated - 09/10/2019 13:08
Extended Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - cWatch Logon POrtal and provisioning Server
  • There is currently an issue with the cWatch logon portal and the provisioning of new and existing services.

    The matter is in the process of being fixed at the supplier level and we hope to have full service restore ASAP.

    Estimated fix time from the supplier is around 2h 30 mins

  • Date - 28/08/2019 17:03 - 28/08/2019 21:54
  • Last Updated - 28/08/2019 20:05
Store Server Updates (Resolved)
  • Priority - Medium
  • Todays scheduled maintenance is now underway. There will be disruption to the store while these updates are carried out.

    Main updates have been completed but testing is still on-going and further disruptions may occur but are not expected at this time.

  • Date - 20/08/2019 15:24 - 20/08/2019 18:44
  • Last Updated - 21/08/2019 22:47
Let's Encrypt Certificate issue (Resolved)
  • Priority - Critical
  • We have discovered an error in the Let's Encrypt system running on the store server and are investigating it.

  • Date - 14/08/2019 16:45
  • Last Updated - 14/08/2019 23:11
Webmail issue for BasicMail (Resolved)
  • Priority - Critical
  • Affecting System - webmail
  • We have found an issue on the BasicMail and Secure Simple eMail webmail servers.

    we are investigating the issue and will have it resolved as soon as possible.

    Check back here for more information.

  • Date - 26/11/2018 16:39 - 21/02/2019 15:01
  • Last Updated - 26/11/2018 16:40
Server issue (Resolved)
  • Priority - Critical
  • Affecting Other - Server 36
  • There is a critical error on server 36. We are currently working to fix the issue but will need to restore to a previous version in order to complete the work correctly.

    Apologies for any inconvenience caused.

    This has now been resolved.

  • Date - 25/10/2018 11:06 - 26/10/2018 01:30
  • Last Updated - 26/10/2018 10:21
Shared Hosting Server Cluster Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Old Shared Hosting 1
  • The shared hosting servers will undergo critical patching today and will need to be restarted. This will cause website outages but it is not expected to last long.

    FTP may also be afected during restarts.

    Downtime will be kept to a minimum.

  • Date - 02/10/2018 09:00 - 25/10/2018 16:27
  • Last Updated - 02/10/2018 09:34
FTP issues (Resolved)
  • Priority - Critical
  • Affecting Server - Old Shared Hosting 1
  • We are aware of an issue with the FTP cluster and are working to resolve it.

  • Date - 20/09/2018 17:18 - 20/09/2018 21:36
  • Last Updated - 20/09/2018 21:36
Shared Hosting POP3 Mail Issue (Resolved)
  • Priority - Critical
  • Affecting System - Shared Mail Hosting
  • There is currently an issue with the Shared Hosting Email Server Cluster which is being investigated.

  • Date - 22/08/2018 13:19 - 22/08/2018 13:24
  • Last Updated - 22/08/2018 13:24
Phone lines are down (Resolved)
  • Priority - Critical
  • Affecting Other - All our office phone ines are down
  • We currently have a phone system issue which we are dealing with. We hope to get it resolved soon.
    In the mean time please submit a support ticket.
    There will be no online chat availabel during this period as we are working on this issue.

  • Date - 19/06/2018 10:00 - 20/06/2018 00:36
  • Last Updated - 20/06/2018 00:36
Upstream network maintenance (Resolved)
  • Priority - Low
  • Affecting System - Domain Name Registration
  • There is some upstream supplier network maintenance which will affect domain name registration and reneweal during this time. You may need to check that your doamin name registration or renewal has comleted successfully during this time.

  • Date - 03/07/2018 06:00 - 22/08/2018 12:53
  • Last Updated - 18/06/2018 11:29
Email server (Resolved)
  • Priority - Critical
  • Affecting Server -
  • We are currently experiacing an issue with the shared email cluster. The issue is being investigated.
    IMAP, POP3 and SMTP are unavailable.
    Cloud services are not affected.

  • Date - 13/04/2018 15:34 - 13/04/2018 16:21
  • Last Updated - 23/04/2018 09:38

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
hostsonline.uk PHP Info
Server1_2020 PHP Info